Item: HubSpot CRM
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

The major objective is sales: both deal creation and closing deals. Then I manage contacts, track deals through various stages, and automate follow-up emails and tasks. Unfortunately, I do not yet use the comprehensive reporting tools and dashboards that allow businesses to measure the effectiveness of their sales. The major plus is that it offers clear visibility into the sales pipeline, enabling me and my sales teams to track the status of deals, forecast revenue, and prioritize efforts on the most promising opportunities.

Pros and Cons

Manage contacts
Track deals
Manage projects

Interface
Report for basic user also
More automation

Usability

HubSpot CRM is often praised for its user-friendly interface and intuitive design, however to me it seems quite old to be frank and it's not the fresh eye-catching layout. It's not even that easy to set up and not immediate for any Onboarding. Additionally, some automation tools require quite high extensive technical knowledge.

Alternatives Considered

MerlinOne

Cost mainly

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

It's a plus for accessing real-time reports and dashboards for insights into sales performance, marketing ROI, customer service efficiency, and overall business health, aiding in strategic planning and resource allocation.

Sales director

Overall Satisfaction with HubSpot CRM