HubSpot CRM Review
March 29, 2024

HubSpot CRM Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM to keep track of current and prospective clients and also to send out sequences. The sequences is a big part of what I use HubSpot for and it makes it very easy to get emails out and generate possible leads for myself and my organization. HubSpot saves me a lot of time and helps to keep my organized with all of my clients and allows me to share info with my team members as well in a central place.
  • Sequences
  • Organization
  • Central hub for client information
  • Be able to breakdown $ amount of deals differently
  • Customizing templates can be tedious
  • Has increased ROI by a significant amount
  • Has helped maintain a lot of organization so everyone has good insight into what is going on
I personally have not used any other CRM softwares.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

From what I know of HubSpot and what I have been using it for thus far, I think I would be quite likely to recommend it to someone else. It is fairly easy to use and offers a lot of different capabilities. It is really great for an individual or company that does a lot of Sales work because the sequences and tasks make it very easy.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
6
Interaction tracking
9
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
6
Email marketing
8
Task management
6
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
5
Customizable reports
Not Rated
Custom fields
6
Custom objects
6
API for custom integration
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
9
Social data
7
Social engagement
7
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
8