HubSpot CRM review.
March 29, 2024

HubSpot CRM review.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot daily to reach out to potential new clients. It is great to be able to track progress and see if clients have opened the emails, including clicking on any of the links. HubSpot is easy to use. I feel that I haven't even begun to touch all possibilities. I like how I can save templates for sales emails, which saves me time. My team provides me with new leads every day, and it is also easy to add information, merge contacts, and create new contacts.
  • Track progress, see how many opens an email have.
  • Saves and suggest sales templates.
  • Easy to add notes to particular customer.
  • Our entire team can log in an edit and add contacts.
  • There are probably email softwares that prevents Hubspot emails from reaching them. There is always some bounce rate.
  • I am using Hubspot with Gmail. I am not a fan of Gmail, and perhaps HubSpot could suggest other better email platforms.
  • It works great for us, keeping us on track with the targeted daily customers that we need to reach.
HubSpot is easy to use, has a great design, and has pleasant user integration overall. I am enjoying the design, and it works great for our use in the North American markets. I would choose HubSpot for easy user integration; no special training is needed. I still have lots of potential new ways of using HubSpot.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hub Spot can track whether potential clients have opened the emails and whether anyone has clicked on possible links. For this reason, when providing several contacts for a potential client, it makes it easy to move on to the following contact. If the client has opened, then choose the correct wording to ask and see if they have questions.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
10
Interaction tracking
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
9
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
7
Pipeline visualization
7
Customizable reports
7
Custom fields
10
Custom objects
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
9
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
10
Mobile access
7