IBM Digital Commerce at a glance
May 30, 2019
IBM Digital Commerce at a glance
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Digital Commerce
We had a need to choose a next-generation commerce platform for our company and we went through an evaluation period. IBM Digital Commerce was the only product that allowed us to do light customization while working with an IBM Digital Commerce engine to provide a streamlined checkout process. We were on a deadline to get our sites modernized with IBM Digital Commerce.
- Flexibility in the framework for customization and expansion.
- Includes a great set of out of the box features.
- Has a somewhat challenging technical learning curve for business users.
- Quick turnaround time on websites.
- IBM could benefit from a user community for ideation.
- Customization still has some steep technical challenges if you want to make large expansions.
- It requires a dedicated technical support team.
- We were able to roll out Commerce in record time thanks to a good understanding of the tool and our required processes.
- We were able to roll it out on several websites in quick secessions due to the platform's features.
- We were able to plan a solid road map given repeatable projects.
IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use.