Using IBM RPA
September 29, 2021
Using IBM RPA
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Robotic Process Automation
The IBM Robotic Process Automation is being used by many departments but the principal focus is in Sales Operation, to increase Sales, reduce manual work, and optimize the sales process. We will expand for the other business verticals how finance and health.
- Resolve captcha
- Interaction with webpages
- Friendly interface
- Easy utilization
- Performance with some process mining
- Reading images
- Difficult to using with Citrix
- Opportunity for financial recovery in credit validation processes
- High operating cost of license
The cost and performance the Python is bigger when compare with IBM RPA, but otherwise in others features ex. captcha IBM is better.
Do you think IBM Robotic Process Automation delivers good value for the price?
No
Are you happy with IBM Robotic Process Automation's feature set?
Yes
Did IBM Robotic Process Automation live up to sales and marketing promises?
Yes
Did implementation of IBM Robotic Process Automation go as expected?
Yes
Would you buy IBM Robotic Process Automation again?
Yes
Using IBM Robotic Process Automation
500 - Sales
Operation
Process
Business
Project
Operation
Process
Business
Project
We have only developers.
- Interface user friendly
- Captcha
- Imagen result
- Reading contractors than vendors
- I don´t know
Evaluating IBM Robotic Process Automation and Competitors
- Price
- Product Features
- Product Usability
Price, performance and usability
Test 3 different tools
IBM Robotic Process Automation Implementation
- Implemented in-house
Yes - describe requirements
documentation
develop
tests/qa
production
documentation
develop
tests/qa
production
Change management was a minor issue with the implementation
IBM Robotic Process Automation Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. Because the services in the company is not necessary this support type.
When we need to help with specific [time] the company.
Using IBM Robotic Process Automation
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Interface
- Captcha
- Log
- Some process intern