Unleashing the Power of Advocacy
December 11, 2023

Unleashing the Power of Advocacy

Amber Champney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

In our organization, Influitive serves as a dynamic hub for cultivating and mobilizing our brand advocates. We leverage the platform to address key business problems, primarily centered around community engagement, content amplification, and customer feedback. Influitive allows us to build a thriving advocate community, fostering a sense of loyalty and turning satisfied customers into vocal promoters. The platform facilitates seamless content sharing among our advocates, amplifying our success stories and testimonials to a broader audience.
Moreover, Influitive serves as a valuable feedback mechanism, enabling us to collect real-time insights from our advocates. This input, coupled with the platform's gamification features, encourages active participation and enhances the overall customer experience. The scope of our use case encompasses community building, content dissemination, and data-driven decision-making, making Influitive an integral part of our customer engagement strategy. Overall, Influitive empowers us to transform customers into advocates, driving organic growth and fortifying our brand presence.
  • Community Engagement
  • Rewards and Recognition
  • Content Amplification
  • User interface could have better functionality
  • More AI features
  • Could use more integrations with other platforms
  • Decreased customer churn
  • Amplified Marketing Reach
We found working with the vendor after the sale to be highly positive and efficient. Their team demonstrated a strong commitment to customer satisfaction and was responsive to our needs. While there were some minor areas for improvement, overall, the post-sale support and collaboration contributed significantly to our positive experience with the vendor.
The platform provided a centralized hub to monitor and measure advocate engagement systematically. The intuitive interface allowed us to track activities such as challenges completed, content shared, and discussions participated in, providing a comprehensive view of advocate interactions.

Do you think Influitive delivers good value for the price?

Not sure

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

Yes

Did implementation of Influitive go as expected?

I wasn't involved with the implementation phase

Would you buy Influitive again?

Yes

Identifying and Onboarding Advocates:
Leverage Influitive to identify advocates within your customer base who are not only satisfied with your products but also willing to serve as references. Use automated surveys and engagement metrics to pinpoint those most likely to participate.
Not well suited for Static or One-time Campaigns:
If your advocacy initiatives are primarily static or one-time campaigns without a continuous engagement strategy, Influitive's full potential may not be realized. The platform is designed for ongoing, dynamic engagement rather than sporadic efforts.