Unleashing the Power of Advocacy

Update: After Influitive was aquired by Jigsaw in Dec 2023, things have gone downhill. They removed all easy access support channels, and support now starts with an AI bot. They also increased our renewal contract substantially. In our organization, Influitive serves as a dynamic hub for cultivating and mobilizing our brand advocates. We leverage the platform to address key business problems, primarily centered around community engagement, content amplification, and customer feedback. Influitive allows us to build a thriving advocate community, fostering a sense of loyalty and turning satisfied customers into vocal promoters. The platform facilitates seamless content sharing among our advocates, amplifying our success stories and testimonials to a broader audience. Moreover, Influitive serves as a valuable feedback mechanism, enabling us to collect real-time insights from our advocates. This input, coupled with the platform's gamification features, encourages active participation and enhances the overall customer experience. The scope of our use case encompasses community building, content dissemination, and data-driven decision-making, making Influitive an integral part of our customer engagement strategy. Overall, Influitive empowers us to transform customers into advocates, driving organic growth and fortifying our brand presence.

We did not opt for premium support, as it comes at a significantly higher cost. The support we received prior to the acquisition was excellent. However, after the acquisition, Customer Success Managers (CSMs) were only available with premium support packages, which were almost double the cost of our previous renewal.