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Influitive is fantastic!
November 30, 2017

Influitive is fantastic!

Samantha Schoening | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Influitive AdvocateHub

Influitive hosts our customer community. We use it as a customer engagement platform - a place for our customers to engage with us as a company (to learn about us as a company, our product, acting as a main hub for news and information, etc.) and to connect with other users to learn and knowledge share.
  • Their support team is great - very responsive and helpful!
  • The product is great - tons of functionality and a really fun and adaptable platform. Challenges, chat, discussions, rewards...it's got something for everyone.
  • They are always trying to improve the product and keep it ahead of the curve.
  • The reporting tools are great but I've noticed discrepancies amongst the various functions, but overall this is still a really positive feature.
  • We use Microsoft Dynamics and it doesn't integrate with Influitive so making any changes to our customer data is really tedious.
  • Tons! We use our hub to identify "maven" customers - those who are really engaged with our brand & love our company. These customers are excellent candidates for PR opportunities (case studies, video testimonials, speaking opportunities, etc.) and they're amazing references - which has helped us close a ton of sales opportunities.
I haven't used any other products.
Really great for creating an online centralized customer community - it allows you to interact with your customers in many ways & allows them to connect with each other. If you have a lot of customers I would highly recommend spending a lot of time planning what you want the customer experience to look like. We added a lot of customers in a short amount of time and we didn't spend enough time planning how to segment the various needs of these customers.