Review of Insync
November 25, 2021

Review of Insync

Christian Hill | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Insync Healthcare Solutions

We use InSync to provide support for our clinical staff as they administer service to our clients.
  • Provides an effective workflow for documenting services rendered.
  • Technical support staff are unresponsive.
  • The specific support the software provides for our clinical mental health staff.
  • Our clinicians have become more efficient at documenting with the use of Insync Healthcare Solutions.
  • Our accounting process has been complicated due to a lack of support for general accounting practices.
We don't use others.

Do you think Qualifacts Insync delivers good value for the price?

Yes

Are you happy with Qualifacts Insync's feature set?

Yes

Did Qualifacts Insync live up to sales and marketing promises?

No

Did implementation of Qualifacts Insync go as expected?

No

Would you buy Qualifacts Insync again?

No

The implementation training process was very thorough, however, the technical support for additional services after the fact has been disappointing.

Qualifacts Insync Feature Ratings

Real-time eligibility verification
8
Coding
9
Claims management
7
Patient billing
8
Financial Reporting
1
Rule-based scheduling
8
Automated patient check-in
8
Automated appointment reminders
9
Multi-location support
8
Calendar interface
9
Charting / document management
10
Templates
10
E-prescribing
Not Rated
Fax integration
Not Rated
Patient portal
8
Mobile/tablet support
8
Speech recognition
Not Rated
Integration with other EMR and PM systems
1
Customization
1
Workflow automation
7
Role-based permission levels
7
Data backups and redundancy
8
HIPAA compliance
9
Local mode / networking failsafe
Not Rated
Task tracking
8
Specialty-specific workflows
8
Multi-office / multi-physician capabilities
8