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Intercom is da'Bomb
May 21, 2018

Intercom is da'Bomb

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it across our org, but mainly for our customer support and lead generation. We have people both in Sweden and the US using it. We also use it to set up workflows for onboarding new clients and people trialing our product. We get great feedback from our customers about it.
  • You can capture leads that come to your website
  • You can answer peoples' support questions and direct them to your help center
  • I can use their app and answer people from anywhere
  • Kind of cookie cutter workflows, lacks some customization
  • Their email message editor lacks some customization, but not a deal breaker
  • Could have better qualifying parameters when leads come in
  • More interactions with clients
  • More captured leads
  • Greater support, a differentiating factor to our competitors
  • Drift
Drift does a better job qualifying leads because it is more focused on AI. But other than that, they are pretty similar.
10,000 to 25,000
B2B
It is well suited for capturing leads on your website and answering support questions when people are using your app. I would recommend downloading their mobile app so you can answer people from all over at any time. It is also great to use their HelpCenter feature so you can support your own clients with support material.