Must use Intercom - Very efficient and easy to use
February 02, 2023
Must use Intercom - Very efficient and easy to use
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I use it to support customers who cannot call in for help. I use it to help customers outside of working hours. I use it to assist other colleagues using Intercom and train them on the new Intercom interface.
- Closing emails down quickly
- Assigning emails out automatically
- Using smart software to pick up common replies and using them by pressing #
- When on the new style of Intercom, it has increased productivity as we can see who is viewing what email
- It has also reduced response and resolution times as we have had a colleague on Intercom for the entire day just going through all the emails
- We can see recent conversations so it helps when we can see if customers have contacted us prior
So, we have the data of the users account numbers on the side for detail and their email address which makes it easier for us for finding the users accounts on our own software
Intercom is much better and easier to navigate around
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes