AI Integration Is Amazing
December 06, 2023
AI Integration Is Amazing
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We find the AI integration amazingly helpful both for our team writing emails but also for the Fin Bot function.
This has reduced the amount of inbound emails we receive and has been invaluable at helping us stay on top of our customer service.
We do find that customers can assume this is a live chat function (which it is not) which can be a slight draw back but the Intercom team are very helpful and showed us how to filter these messages so our team can prioritise the response times on these emails.
This has reduced the amount of inbound emails we receive and has been invaluable at helping us stay on top of our customer service.
We do find that customers can assume this is a live chat function (which it is not) which can be a slight draw back but the Intercom team are very helpful and showed us how to filter these messages so our team can prioritise the response times on these emails.
- AI Integration
- Assigning tickets - the ability to still find these tickets once assigned
- Personality
- Ease of use
- Articles and help centre
- Live chat - if there was a way to have the live chat pop up as it does for the receiving end this would be a lot better
- Allocate the correct sending email when an email address is forwarded rather than bunch all email addresses together
- Option to forward an email to an outside email supplier for example Gmail
- We have reduced the amount of team members we need on our admin team
- Improved customer service and response time
N/A
Zendesk was very slow and clunky to operate.
The system often bugged out and the assigning of emails was poor at best, once assigned it would be very hard to find that ticket again unless it was assigned to you directly.
The search function and live chat function of Zendesk were more streamline and smoother than Intercom.
The system often bugged out and the assigning of emails was poor at best, once assigned it would be very hard to find that ticket again unless it was assigned to you directly.
The search function and live chat function of Zendesk were more streamline and smoother than Intercom.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes