A key part of our client delivery
Updated January 02, 2024
A key part of our client delivery
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom to respond to client questions and troubleshoot issues in live time, so that we can provide a timely service to our clients. It also allows us to monitor and respond to clients when the individual responsible for them is busy or out of office. Further, it ensures that a constant line of communication can be open with clients, such that we can be seen as trusted advisors
- Allows clients to interact with the support team in live time
- Messaging to clients directly
- Added features costing extra, such as automations
- Notifications can fail sometimes
- Response time under a minute to client queries
- Further user autonomy
- Time saved through not having calls
Use Intercom as our main client interaction piece beyond Zoom calls and emails. It integrates with our CRM system, and also our platform/website
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes