Intercom is complete and intuitive
I use Intercom for client communications, sending emails, pop ups or low-touch learning journeys with tours and checklists.
Starting at $39 per month per seat
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What is Intercom?
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…
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Popular Features
- Email support (108)8.888%
- Ticket creation and submission (106)8.383%
- Ticket response (111)7.979%
- External knowledge base (116)7.474%
Reviewer Pros & Cons
Pricing
Essential
$39
Cloud
per month per seat
Advanced
$99
Cloud
per month per seat
Expert
$139
Cloud
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Intercom?
Intercom is a Customer Service solution that aims to provide a seamless customer experience across automation and human support, with the goal of delivering increased customer satisfaction while reducing costs. Intercom aims to ensure customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
Intercom Features
- Supported: Operational efficiency: Uses AI, Bots and Rules to reduce support costs by freeing up support teams from repetitive questions and tasks.
- Supported: Productivity: Helps to ensure service teams only work on high value questions in a collaborative Inbox.
- Supported: Solves known customer issues by helping them before they get in touch: Sends proactive messages to get ahead of known issues and reduce inbound support volume.
- Supported: Customer engagement by providing direction: Shows customers what to do next without waiting for them to contact support and ask.
- Supported: Customer satisfaction through conversational support: Answers questions immediately in the channel they arise, or the channel that customers prefer.
- Supported: Cohesive customer service: Supports working together in one platform.
Intercom Screenshots
Intercom Video
Intercom Integrations
Intercom Competitors
Intercom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
Reviewers rate Email support highest, with a score of 8.8.
The most common users of Intercom are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(651)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
We have been using Intercom for 3 years to support the users of our SaaS platform and it's integral to our day to day ability to keep our customers happy. We absolutely love how easily it integrates into our application directly, so to the user their experience is seamless, and on our end we have all of the information we need about that contact right at our fingertips during the course of the interaction. In the end, this increases product adoption among the real estate agents that work under our real estate brokerage customers.
- Contact Segmentation
- Communication with customers (series, emails and chats)
- Help center
- Product Tours
98%
9.8
100%
10.0
100%
10.0
- Increased user adoption
- Reduced support response time
Intercom conversations with customers also feed to the relevant contact in our CRM (Hubspot).<br>Intercom conversations are also visible in a slack channel for anyone who cares to watch the conversations unfold. <br>Stripe syncs with Intercom so we can see customer subscription info right in Intercom during a support ticket/conversation.
- Online Training
February 12, 2024
Intercom review
I use Intercom to handle conversations related to app subscription issues. Refunds, malfunctions, suggestions, problems with log in. I need to help customers to solve their issues so they can use the app the best way possible. We also use Intercom to understand who are the non renewal customers and communicate with them.
- Macros
- Data organization
- The possibility to work with other teammates in the same conversations
- snooze the conversations
- when I email a user, and I make a mistake, if I cancel the mail the user receives it anyway
- sometimes the information regarding the user is not reliable
- when I snooze a conversation and after a few days this conversation appears again on my inbox, should appear with a different look, so I can differentiate it from the others
N/A
N/A
N/A
N/A
100%
10.0
- greater customer satisfaction
- reduced response and resolution times
- reduced churn thanks to the push actions
My company integrates Intercom with a CMS to handle all the subscribers information: new subscription, cancelled subscription, sessions, devices used by the customer, status of the subscription, etc.
- No Training
I would not recommend this approach to others, I think it's much better with training
January 05, 2024
"Intercom: An Awesome Tool You Should Try!"
- Message synchronization is rapid.
- Instant and detailed customer support is swift.
- Customized reports can provide more flexible options and design solutions.
- Although tutorial videos on YouTube can be translated through YouTube's features, some videos may still lack translations. For users who do not have English as their native language, it can be more challenging during the initial learning phase.
N/A
N/A
80%
8.0
60%
6.0
- Capable of actively engaging users to communicate and connect with our customer service representatives through this software.
At our company, it is currently in the planning stage. Personally, I hope to integrate third-party visual reporting functionality in the future.
- Online Training
April 14, 2023
Great communication tool!
We use it for incoming emails and chats. Works perfectly fine and I like it is beyond a communication tool but also a CRM where we can see all our clients information.
- Friendly platform
- Intuitive
- Effective
- Training
- Support
- Easier before
- More intuitive before
100%
10.0
100%
10.0
100%
10.0
- lead conversion
- greater customer satisfaction
- reduced response and resolution time
Yes
None
15
Sales, Customer Success, CEO
15
All of our staff, should have technological abilities which lead to use Intercom with no problems.
- Customer Success
- Linking it to our internal platform to display our clients' information
- To see other features about our customers
Not Sure
- Integration with Other Systems
- Ease of Use
I would do it the same way.
- Implemented in-house
- I wasn't during that process.
- Online Training
No
No
I use Help Center most of the times.
- All of them
- You cannot change the recipient anymore, it's done automatically when the message is sent, but would like it to be more like before when at firsthand I was able to see my customers information without going anywhere else.
Yes, but I don't use it