Intercom experience
February 06, 2024
Intercom experience
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
To registrate and communicate with clients and also between the people from inside the company. We also use the "note" feature a lot, and that way we can comment on external emails and be on the same page
It is very useful also for bulk emails
It is very useful also for bulk emails
- Possibility to leave inside notes on the emails
- Register clients/people
- Connection with inbox
- Not all of the emails arrive on the Intercom platform
- It is not very "user friendly"
- Not all the features are released in the European Union (like Finn)
- Reduced resolution times
This is something we are currently doing so we do not have much feedback.
Regarding the emails, sometimes we do not receive all the emails in this tool, which is something that can be improved
Regarding the emails, sometimes we do not receive all the emails in this tool, which is something that can be improved
Has more useful features and is constantly improving
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes