A Masterpiece.
February 07, 2024

A Masterpiece.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

As client support, we do what our clients need to do, like their tasks, schedules, and adjustments on their accounts. We gave them instructions, suggestions, and recommendations through the intercom so we could easily communicate with them by email. Their accounts and members are the product addresses that we need to do.

Pros

  • Easily balanced assigned to our team.
  • Get efficiency on what articles we need.
  • Please create a new conversation with our clients.
  • We can see if they read our emails.

Cons

  • The snooze option.
  • SLA
  • The notification for all tickets.
  • Customer satisfaction.
  • SLA’s
  • Efficiency to our members.
Regarding marketing teams, I think using Intercom will be more efficient because it can make it easier to communicate with our clients.
Since we are only for the internal team using the intercom, we can quickly escalate to our tech team to expedite our client's concern.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

In my experience using Intercom, we can easily receive or send an email to our client. We can close and re-open the ticket as far as we like.

Fin by Intercom Feature Ratings

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