A Masterpiece.
February 07, 2024
A Masterpiece.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
As client support, we do what our clients need to do, like their tasks, schedules, and adjustments on their accounts. We gave them instructions, suggestions, and recommendations through the intercom so we could easily communicate with them by email. Their accounts and members are the product addresses that we need to do.
- Easily balanced assigned to our team.
- Get efficiency on what articles we need.
- Please create a new conversation with our clients.
- We can see if they read our emails.
- The snooze option.
- SLA
- The notification for all tickets.
- Customer satisfaction.
- SLA’s
- Efficiency to our members.
Since we are only for the internal team using the intercom, we can quickly escalate to our tech team to expedite our client's concern.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes