GREAT TOOL FOR CUSTOMER SUPPORT BUT NOT CHEAP.
February 12, 2024
GREAT TOOL FOR CUSTOMER SUPPORT BUT NOT CHEAP.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
WE USE INTERCOM TO SOLVE OUR CLIENT'S DOUBTS USING OUR GOLF MANAGEMENT SOFTWARE -SAAS- THAT IS QUITE COMPLEX TO CONFIGURE. SO, WE RECEIVE OUR CLIENTS' DOUBTS AND PROBLEMS, AND WE TRY TO SOLVE THEM WITH THE LEAST HUMAN INTERACTION POSSIBLE.
- CONVERSATION MANAGEMENT.
- BOT FLOW DESIGN.
- CRM
- CONTACT MANAGEMENT
- REPORTS
- PRODUCT TOURS
- reduced response and resolution times
- greater customer satisfaction
- big data
We mainly use it for Google Calendar and HubSpot.
We knew the intercom, and we thought it was a complete tool for solving our customer's needs in a fast and easy fashion.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
No
Would you buy Intercom again?
Yes