GREAT TOOL FOR CUSTOMER SUPPORT BUT NOT CHEAP.
February 12, 2024

GREAT TOOL FOR CUSTOMER SUPPORT BUT NOT CHEAP.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

WE USE INTERCOM TO SOLVE OUR CLIENT'S DOUBTS USING OUR GOLF MANAGEMENT SOFTWARE -SAAS- THAT IS QUITE COMPLEX TO CONFIGURE. SO, WE RECEIVE OUR CLIENTS' DOUBTS AND PROBLEMS, AND WE TRY TO SOLVE THEM WITH THE LEAST HUMAN INTERACTION POSSIBLE.

Pros

  • CONVERSATION MANAGEMENT.
  • BOT FLOW DESIGN.
  • CRM

Cons

  • CONTACT MANAGEMENT
  • REPORTS
  • PRODUCT TOURS
  • reduced response and resolution times
  • greater customer satisfaction
  • big data
Configuration is not easy, and many times, it is hard to find where to configure things.
We mainly use it for Google Calendar and HubSpot.
We knew the intercom, and we thought it was a complete tool for solving our customer's needs in a fast and easy fashion.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

No

Would you buy Fin by Intercom again?

Yes

CONVERSATIONS MANAGEMENT AND TICKETING COULD BE BETTER.

Fin by Intercom Feature Ratings

Comments

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