Intercom
February 29, 2024
Intercom
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I use Intercom in order to respond to customers' questions and issues involved in interacting with our app, and to resolve billing and technical situations for them.
- Organized messages
- First in, first out
- Displaying images
- Macros pre-established to reduce repetitive typing
- Area to view closed messages
- Undo option remaining longer after closing messages
- Ability to mark messages as unread
- Intercom has allowed me to get business done quicker
- Intercom has provided me with previous customer messages
- Intercom has helped identify duplicate customer accounts
I use Intercom and Stripe for my organization to take customer billing issues and look deeper into their origin, helping reset billing periods to keep customer accounts active, and more. I also use Stripe to make sure free staff memberships are credited and that duplicate accounts do not get charged twice per billing period.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes