Love Intercom!
April 10, 2024
Love Intercom!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom for reactive and proactive support. We need to be able to consistently and effectively communicate with our customers and make it simple and easy for them to reach out to us. We were using a different product that made it hard to filter our proactive messages effectively and didn't have as much functionality and our customers weren't having a great experience. We switched to Intercom to better create multiple campaigns, like product updates and onboarding paths.
- Ability to filter audience
- Very spiffy proactive support tools
- User friendly interface
- Excellent communications about Intercom product updates
- I don't handle this directly, so take this with a grain of salt, but it seems like the integration process can be intense just based on second hand information
- Would love to see some Hubspot integration!
- Lower touch onboarding
- Better customer experience for our customers
Right now we don't have any of our other tech stack integrated with Intercom. We will likely connect to Jira and would love to connect to Hubspot if we can. Maybe Slack as well. We're pretty slim with our tech to ensure we're not unnecessarily spending, so when we use something it has to have tons of value.
I don't see it in the list but we were using Gleap prior to gaining Intercom. It's functionality was suuuuuper limited in comparison. It was like the kindergarten version of Intercom if that makes sense.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes