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Patience is Key
September 10, 2023

Patience is Key

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Hire
  • Learn
  • Compliance

Overall Satisfaction with isolved

I use isolved daily to complete onboarding, process payroll, update employee information and collect data using the Reporting section. I find that isolved has helped keep all data in one, organized place for our company. I've also used University for quite a few things. I'm happy how easy isolved makes simple tasks.
  • Customer Service
  • Form Generation
  • Onboarding
  • Implementation Process
  • Report Writer
  • Completion of Attached Internal Onboarding Documents
  • User Friendly, easy access for employees
  • Onboarding
  • Payroll Processing
  • Employee Documents
  • Streamlining Onboarding Processes
  • Cost savings compared to previous payroll company
Isolved is MUCH better at communicating and customer service. The isolved People Cloud is mostly user friendly and allows our company to access whatever data we need, at anytime.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

No

Did implementation of isolved go as expected?

No

Would you buy isolved again?

Yes

Our Implementation Process was a bit of a nightmare due to lack of communication, conflicting answers to questions and asking for reports and data multiple times after it had already been provided. However, since transitioning over to Customer Service, our experience has been nothing short of great. We are very please with the team and the customer service we are receiving.

isolved Feature Ratings

8.8
Employee demographic data
10
Employment history
Not Rated
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
Not Rated
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.7
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
6
Salary revision and increment management
7
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
7.0
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
3
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
3.5
Report builder
1
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
6.0
New hire portal
6
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated