Jabbering Away on Cisco Jabber
December 05, 2017
Jabbering Away on Cisco Jabber
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
Jabber is currently being used by my whole organization as an internal instant messaging tool. It is helpful because it is tied to our phone services and we can see when someone is in a meeting or not without opening up Outlook. It also cuts down on the amount of emails we send since we can have real-time conversations about an issue or use it to answer quick questions that don't really need an email. It makes communication easier and more efficient.
- It integrates phone services so that you can see who is calling and even dial using your computer. It also makes it easy to see missed calls and listen to voicemails through email/computer.
- Connectivity: It helps answer simple questions quickly and stay in touch with remote employees.
- Cuts down on the amount of emails sent each day which means that emails can be used for longer messages or ones that need attachments and it is easier to sift through emails and focus on important messages without the clutter of short messages/quick questions.
- It would be great to be able to tie Jabber to additional phone lines other than my direct number so that voicemails could be received and answered more promptly and so that I can see missed calls or incoming calls on my computer to other lines that I answer.
- It's hard to search for and add contacts to the chat function in Jabber.
- The window indicating a new message appears at the top of the screen instead of at the bottom where I am used to seeing desktop notifications which can be difficult to adapt to.
- Increase in productivity as questions can be answered more quickly.
- Can sometimes be bombarded with messages from several places-phone, email, Jabber, etc. which can be overwhelming
- Not everyone uses Jabber to the same extent so it's important to know your audience when choosing Jabber vs. email.
Jabber is superior to the alternatives because it doesn't make you create another account (such as Slack does) and is integrated with the phone and email software. Slack functions better for group chats and Google works best if you have Gmail and your organization's mail provider. Jabber is the easiest and most productive service when the phone system is run through Cisco because everything is integrated.