Item: JAMS
Rating: 8
Author: Ken Enginger

Use Cases and Deployment Scope

I researched, recommended, installed, configured, administer, and support JAMS.

Pros and Cons

Technical Support Response
Partner with
GUI
Patching

Enhancements timing
Training depth
Failover not graceful

Return on Investment

It takes operators more step than with the old app to preform tasks
Visually can't get the full picture of workflows
Easier to install, patch, push agents, and upgrade than competitor

Scalability

Have not had any issues with scalability since having the application. It's easy to add more agents.

Support Rating

Technical support is very responsive. The web portal is easy to access and create tickets. Enhancements to too long for Help Systems to implement.

Alternatives Considered

Broadcom Automic Automation

We switched from Automic Automation. JAMS is so much easier to implement, patch, upgrade, and push agents. It takes more steps to conduct activities in JAMS than in UC4.

The application overall is pretty good and does what we need, but there a room for improvement with fewer steps to conduct activities. The web URL is unusual but the console works well. There is no graceful failover. Jobs fail when failover to HA pair. Upgrades and patches are easy to perform.

From the beginning to the end user

Overall Satisfaction with JAMS

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Scalability

Support Rating

Alternatives Considered

Key Insights

Do you think JAMS delivers good value for the price?

Are you happy with JAMS's feature set?

Did JAMS live up to sales and marketing promises?

Did implementation of JAMS go as expected?

Would you buy JAMS again?

Other Software Used

Likelihood to Recommend

JAMS Feature Ratings