Ideal tool for tracking requests if your team is already using JIRA for Sprint planning
October 11, 2018
Ideal tool for tracking requests if your team is already using JIRA for Sprint planning
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Service Desk
JIRA Service Desk is being used by our IT team to receive, track and manage requests from our customers (students, staff, faculty)
- Tracks requests from customers well
- Easy to escalate requests and issues to incidents
- Run reports on number and type of requests being received by the team
- A better User interface
- More intuitive admin console and panel
- A more robust knowledge base similar to Zendesk's knowledge base
- Able to respond to a service request quickly with a minimal delay
- Less time spent on tracking requests and tieing them to particular users
- Better reporting for managers which provides visibility into team activity and productivity.