My experience with JotForm
June 02, 2021

My experience with JotForm

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with JotForm

A lot of us have been moving towards online business especially after the pandemic started, likewise for me. We set up an online shopping cart with groceries for B2C purposes, and I'm lucky to have found JotForm who provides a flexible and integrated api on the products catalogue. We received numerous feedback from customers on how professional it looks and easy to navigate and process an order. Over on our backend, JotForm provides an easy to view submissions tab, which you may also export to PDF or Excel. Everything is easy and user-friendly. Cons- The form builder uses quite a bit of memory, I face laggy and slow movements when I was trying to edit my products catalogue. (I've got an old laptop, probably why).
  • User-Friendly
  • A lot of widgets to choose from
  • Able to customize freely on how you would like your form to look like compared to Google Forms
  • Uses quite a bit of memory on your computer at the build-up page, especially like us we have quite a number of products uploaded. I would experience lag and slow response. Recommend to use a better processor.
  • Unsure when will they refresh the free views and submissions
  • Slow in resolving widget issues
  • Lessen the work load over manual creating of catalogues and collecting orders
  • Easily shared across on all platforms
JotForm wins over the flexibility over setting up how you want it to looks, and also the widget features.

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

After trying out WIX, GoogleForms, and other free base online form builder, JotForm is by far the only i one that met my expectations and requirements.
It takes around 1 to 2 days for their response on the support page, and another 1 to 2 days for problem solving.
For any small business owners, and entrepreneurs, JotForm will be a great starting platform instead of having to build a total new website for business. You may choose their FREE package to try out their services and functions, before moving to the PAID packages if there's a need.

Jotform Feature Ratings

Survey templates
10
Themes
8
Custom logo/branding
8
Changes to live survey
7
Question design help
7
Multiple question types
8
Survey logic flexibility
8
Response tracking
8
Data export
8
Standard reports
8
Custom reports
8
Analytics
8
Vendor-offered crowdsourcing
8
Respondent restrictions
8
Access controls
5
Compliance
8