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Khoros Care- They do care
January 02, 2024

Khoros Care- They do care

Raj Nandan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

Khoros Care is mainly used for Real-time Customer Support in my current organization and also for Multi-channel Engagement. Both the features help in helping the customer on a real-time basis and also help in combining different channels into one which is really helpful to avoid any confusions and also keep a track of all the customer engagements.
  • Unified Customer Engagement
  • Automated Ticketing and Routing
  • Customer Satisfaction Measurement
  • Workflow Automation
  • AI and Machine Learning Capabilities- While Khoros Care supports automation, users might seek more advanced AI and machine learning features for tasks such as sentiment analysis or predictive analytics.
  • Mobile Accessibility- Users might find limitations in the mobile accessibility of Khoros Care, affecting their ability to manage customer interactions on the go.
  • Customization and Personalization- Users may want more extensive customization options for customer interactions, responses, and workflows.
  • Automated Workflows for Streamlined Processes:
  • Integration with CRM Systems for Comprehensive Customer Insights
  • Real-Time Collaboration for Team Efficiency
Best in the market, meets all the and helps to make the business workflow better which in turn helps in generating more revenue for the company and also ease of associability the learning process is simple and easy to be taught. Tho there is scope for improvement in all aspects, it still stands out and the improvements are being implemented frequently.
Khoros Care is designed to scale with companies as they grow in team size, ticket volume, channels supported, and use cases. If Khoros Care lives up to this design promise and if it effectively accommodates the growing needs of businesses without compromising performance, usability, or customer support, it would likely receive a high scalability rating.
Multi-Channel Support:Khoros Care: Known for its ability to manage customer interactions across various channels, including social media, messaging, and more.Comparison: Evaluate how well each platform supports the channels most relevant to your business, whether it's email, social media, live chat, or others.

Automation and Workflows: Khoros Care: Offers workflow automation features to streamline processes and handle routine tasks.Comparison: Compare the level of automation capabilities each platform provides and how well they align with your business processes.

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

Yes

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

Yes

Less Appropriate Scenarios- A fintech company has highly specialized or industry-specific workflows that are not easily accommodated within the standard capabilities of Khoros Care. In such cases, the platform may be less appropriate for businesses with extremely unique processes that require a high degree of customization.

Well suited- financial institutions face a high volume of customer inquiries related to account management, transactions, and security concerns. Khoros Care's security features, automation capabilities, and integration with banking systems make it suitable for managing customer interactions in the financial services sector.