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Does what it says on the tin
Updated July 11, 2023

Does what it says on the tin

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care

Use it for day to day
  • No bloat, just the info I need
  • Could be a little faster
  • Made life much easier and gave our team an opportunity to steam line
  • Retention if users through targeted surveys
Useful in many ways with an emphasis on ease of use that allows our team to hit targets and retain time for other projects and daily tasks. Would recommend to those looking for something to make life a little easier for this kind of product
Does what it sets out to with a couple of bells and whistles that allow scaling without too much hasslse
Easy to use once you understand how it works but took some time to familiarize ourselves with it

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

Yes

It works and is easy

Using Khoros Care

50 - A wide variety, community, support,
5 - Analytical problem solvers
  • Stats
  • Backend
  • Reporting
  • Automation of unexpected functions
  • Migrating information

Evaluating Khoros Care and Competitors

  • Ease of Use
It was the easiest and best at what is on offer
Would save time and just go with this
Not Sure

Khoros Care Support

Using Khoros Care

It's intuitive and easy to follow but can be a little difficult to know where to go initially
ProsCons
Like to use
Relatively simple
Easy to use
Feel confident using
None
  • Info gathering
  • Filtering
  • Parsing data

Integrating Khoros Care

Was fine
  • Vanilla
Was easy enough to get done as team implementing were skilled
  • Amazon clpud
Not sure
  • File import/export
  • Single Signon
No
Don't be afraid to contact the support