Telefonica view on Khoros Communities, 11 years of a success history.
April 25, 2022
Telefonica view on Khoros Communities, 11 years of a success history.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)
In Telefónica we use Khoros communities with several goals:
- Avoid calls to our call center
- Engage with users
- Generate commercial leads
- Generate content for social media
- Avoid calls to our call center
- Engage with users
- Generate commercial leads
- Generate content for social media
- Engage
- SEO
- Gammification
- Blog
- Avoid calls
- Commercial leads
- CSI
We gather valuable input from our customers regards products and services
- Product feedback
Detect and correct
It allow you to identify all active users not just in terms of publishing but also in interaction and silent participation (reading, login time)
Far much more complete tool overall for communities
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
Yes
Did implementation of Khoros Communities go as expected?
Yes
Would you buy Khoros Communities again?
Yes