KnowBe4 is a fit for any organization
December 19, 2019

KnowBe4 is a fit for any organization

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with KnowBe4

With an AD integration built-in, user management is pretty simple. Just connect it and use the groups you already have assigned as your groups in KnowBe4.

If you don't have an AD connection or would prefer to do it manually there is an option for that. Uploading a .csv is the quickest way to get users input, but after that it's all manual.
KnowBe4 is being used to keep cybersecurity front of mind with all of our users. This is done by running monthly campaigns that send out fake phishing emails, tracking the interaction with those emails, and providing training that is tailored the evidence observed in the tests.

Pros

  • The interface is easy to understand and interact with.
  • It takes very little time to go through initial setup.

Cons

  • The free tools have to be registered and downloaded separately.
  • It can be a bit clunky to get custom templates into the interface.
  • A reduction in email related cyber incidents.
  • An increase in overall security awareness amongst all users, including non-technical users.
They don't compare. Each has its sharp points and defects, but KnowBe4 is the industry leader because of their wide range of tools and effective training program.
You're assigned a success specialist right away, and they have multiple contacts within their organization who can help with more technical questions. Response is timely and if they're not the right person, they find the right person.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Anyone who has tried to train a set of users knows that it's a difficult task. If they watch the same thing, they get bored or don't pay attention. If the content is too technical then many users will tune out or not grasp the concept. I have found that most of KnowBe4's content comes down to the user's level without sacrificing any of the key details. There is also enough content to keep everything fresh and prevent retraining on the same material.
There are more reports pre-built than I've ever used. The main 2-3 are also included on the front page of most of the tabs (Phishing, Training, etc) as dashboards. If you find you need a report that you don't see, you can also customize your own report in their interface.
I don't think there is a situation where KnowBe4 doesn't fit. Truly everyone needs to train their employees to consider cyber risks and be on the lookout at all times. Small mom and pop shops are just as big of targets as multi-national conglomerates. Everyone should be aware, and this is the only software I know of that gives you the set of tools to effectively push awareness.

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