KnowBe4 is a great way to teach employees safe internet practices.
August 18, 2022

KnowBe4 is a great way to teach employees safe internet practices.

Keith Ketcher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Silver & Gold)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library
  • Phish Alert

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 primarily for security training and testing. We conduct periodic training sessions for all employees and every new employee takes some mandatory training in their first week. We use Phish Alert for the reporting of suspicious emails to IT and to build filters around some of those malicious emails. We also test email vulnerabilities by using KnowBe4 email testing campaigns.
  • Engaging training modules that are short enough to keep the user involved.
  • Phishing reporting
  • Phishing testing.
  • We could use some variety in teaching techniques so the modules don't become repetitive.
  • More proactive reporting during training campaigns so that admins don't lose track.
  • KnowBe4 training has reduced our incidents of malware and password breaches.
  • Using KnowBe4 helped us to achieve SOC2 Compliance.
  • Phish Alert testing has helped to show our vulnerabilities and train employees to be safer with their email.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


We conduct security training more frequently than most companies. It is important to have as much variety as possible in the content. It is also important to have a large quantity of training so that we don't run out of useful information. We have had fresh content with KnowBe4 for three years.
For our initial setup, we imported the existing employees using a CSV file. New hires are added manually, but each new user is automatically added to a smart group and assigned some core training modules.
The most important metric is making sure that 100% of our employees complete all training assigned to them. It is crucial because security certifications like SOC2 and GDPR require it.
Other metrics we follow closely are the Phishing test responses. It helps to identify those who need more training as well as what kinds of phishing attempts we are most vulnerable to.
KnowBe4 Security Awareness Training is good for any company using email communication, credit cards or storing documents. Employees need to understand that malicious emails or infected files affect the entire company and that effect could be devastating. KnowBe4 training sends this message clearly, with details of how damage can be done.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Not Rated
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Not Rated
Role-based user permissions
Single sign-on capability
Not Rated