Item: LevelEleven
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use LevelEleven for sales motivation through competition and also to provide more transparency within the organization on our sales metrics. But on top of that, this tool can be used as a communication platform for us to share news, announcements, events.
The tool is pretty intuitive and can display data from multiple platforms(as Salesforce reports or Documents from Google Docs).

Pros and Cons

The competitive aspect motivates the sales team to hit their goals.
Ability to play a short video as endorsement is an absolute favorite of our sales and CS teams.
It can be displayed on any screen. They have Salesforce Sidebar/Component to display Contest data.

Casting Capabilities. LevelEleven is a complex program and can't be cast to multiple TV screens via Chromecast.
Every Splash action needs to be built as it's own Process in Salesforce.
Improve UI of Salesforce Contest Engine.

Return on Investment

Sales Performance goes up during every contest. If you add prizes, you can triple you #.
We will no longer use the tool because to cast Channel11 to multiple TV. You need a decent computer with lots of RAM(or a cheap Chromebook for every TV we have). Extra spent wasn't the part of a yearly budget.
Put Sales Reports, Forecasts, and Goals on screens for transparency.

Alternatives Considered

Currently, we are just utilizing our Google Suite to cast educational material across our TVs, and Sales Managers took in motivational parts and now doing live contests.

Support is amazing! You are going to be well taken care of! Our CSM would always do monthly calls with us(not a lot of Customer success teams do that). Educating on new features, training new team members, re-training existing team members, suggesting strategies to utilize tool 100%
Their response time was always super quick!

Key Insights

Do you think LevelEleven delivers good value for the price?

Yes

Are you happy with LevelEleven's feature set?

Yes

Did LevelEleven live up to sales and marketing promises?

Yes

Did implementation of LevelEleven go as expected?

I wasn't involved with the implementation phase

Would you buy LevelEleven again?

Yes

Other Software Used

Seismic, HubSpot, Wrike

Likelihood to Recommend

LevelEleven helps boost sales performance and also improves the general office environment because everyone loves being publically praised for their wins. One thing to consider before making a purchase - you will need to have a dedicated person(preferably admin, because you would need to build Processes in Salesforce, etc.) to be in charge of implementing it, building all contests, building up Channel and Splashes. It's not the tool busy Sales manager can add to their stack and forget about it.

Great for Sales Motivation, but can be complex to setup and maintain live

Overall Satisfaction with LevelEleven