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Great real time conference
Updated January 09, 2018

Great real time conference

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lifesize Video Conferencing

Be able to justify the cost of this product to your company. Some companies might be better off with a cheaper solution and it might be hard to justify spend on this solution. It works really well though and with adequate use cases it is definitely worth your time and money
We used it for live video conferences between different departments both on and off site. This tool was integral in gaining coherence between the entire organization and provided a smooth video experience for teams to work through business cases. Business problems addressed included connecting teams virtually across office buildings and throughout departments with limited conference spaces. As for the innovative ways we were able to use this solution - our company could involve Indian developers to advise on a way forward in one of our business cases.
  • Easy to use for first time users - intuitive interface.
  • Consistent experience - no embarrassing disconnects of other glitches as far as our experience.
  • Conveniently connects users worldwide within seconds.
  • Using the touchpad to look up users is easy and convenient.
  • The limited amount of licenses owned by our organization results in colleagues having to connect as guests.
  • Video pane placement in smaller devices can be frustrating.
  • The app does not allow for a recently contacted list.
It is great for organizations with many departments and people having to connect across these departments. It is also well suited for international organizations who depend on seamless communication to ensure good service. It is not that worth your money if you do not have huge teams in need of conference facilities or if your expenses for this product outweigh the usage.

Lifesize Video Conferencing Feature Ratings

9.0
High quality audio
9
High quality video
10
Low bandwidth requirements
8
9.0
Desktop sharing
9
7.8
Calendar integration
6
Meeting initiation
7
Record meetings / events
10
Slideshows
8
10.0
Live chat
10
Q&A
10
10.0
Participant roles & permissions
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using Lifesize Video Conferencing

3 - There are really good training on this so resources pick it up quick. Good understanding of the entire solution is a must
Note: Some are not 100% allocated
  • Multi team conference
  • Tech discussions across physical locations
  • Instant comms with team members at any time any location
  • FTP client
There are so much competition in this market and ultimately money matters so we will have to revise in a few years
  • More informed teams
  • Better synergy between members
  • Bad for work life balance
  • Get to know colleagues on the other side of the world
Tech personnel

Evaluating Lifesize Video Conferencing and Competitors

Lifesize Video Conferencing Support

We had some initial concerns re the support. Some requests took very long to solve and others we had to keep pushing for answers. This has been mostly resolved since we reached out about this
ProsCons
Kept well informed
No escalation required
Slow Resolution
Need to explain problems multiple times
Slow Initial Response
A team member had lost his phone on holiday and couldn’t get into his account. He was able to get a hold of the support team and was back on in an hour. This was also during a holiday and off hours so we were very impressed

Using Lifesize Video Conferencing

Very easy to use if you are familiar with video conferencing solutions. Mobile is great and very responsive. Teams love features and stability
ProsCons
Like to use
Technical support not required
Well integrated
Consistent
Convenient
Familiar
None
  • Mobile interface
  • Multi team video call
  • Getting support is somewhat difficult
Yes - Very good. Truest an extension of the other interfaces. We had no bugs reported from my experience and teams love to use it when travel

Lifesize Video Conferencing Reliability

We had no issue adding new contacts as our co.pany and teams grew. We never experienced lag even when adding 5+ people to our video conference.

Integrating Lifesize Video Conferencing

Very easy. It was installed before we knew it and the system was fully integrated within a day. The company is obsessed with the end user and you can see that in the overall experience of their product.