More Than Email Experts, friends who deeply cares about Email
November 08, 2022

More Than Email Experts, friends who deeply cares about Email

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmus

I've been using litmus for approximately eight years. Litmus helps to solve rendering issues for the various email clients out there. I worked in the business-to-business for EBG which owns the brand TicketsatWork. We sold tickets for entertainment, travel etc. Therefore the majority of emails were heading to the Outlook Inbox. Today I'm at Zumba whose client base uses general email clients. Litmus had an adequate about of references regarding this platform. From blog posts to the online community forum, this helped the email department maintain the rendering of our emails in outlook, despite the vast improvements that were happening overall regarding email technologies. This alone is worth celebrating. Let me not forget to mention your improved speed in rendering tests and the addition of what might be causing the issue for a flagged test. Truly this has helped to speed up the builds on our side. Unfortunately, you haven't increased the approval time of emails from mangers and partners. Overall what sets the company apart is community. You work with your everyone to make email experience better for all users.
  • Loading tests
  • Analyze potential issues
  • Creating a professional email community
  • Addressing relevant issues to Email Marketing faces.
  • The most comfortable presentations - never to wordy or pushy
  • The revision test page could be improved a bit
  • Shorter email development cycles
  • Shorter Troubleshooting
  • More accurate results
I just started at this company, we use Iterable, but I don't believe they integrated it.
I'm mostly involved with development not analytics.
The ability to share email test renders does improve the workflow. It can let others know exactly where you are in the development process. They can easily see and estimate what is expected and anticipate an ETA, or easily see a rendering issue and decide whether a fix is worth pursuing.

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The executive director had a problem with an email rendering her account. This issue was specific to her Outlook. Almost everyone else's email was fine. I could figure it out. Reached out to the litmus team for answers. The answer was she increased the magnification of her display above the default MSO monitor setting, which resulted in her email looking skewed. This representative called me back personally along with an email. I appreciate that. Thanks again Litmus.

Litmus Feature Ratings

Ability to test dynamic content
Mobile optimization
Email deliverability reporting
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
URL Validation
Not Rated
Link Tracking
Not Rated
Spam Testing
Email Previews

Using Litmus

3 - Email Marketing
2 - Have an understanding of coding.
Litmus is more than a service provider, they are passionate about the email itself. We are simple recipients of that passion.

Evaluating Litmus and Competitors

Litmus Support

Quick Resolution
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I'm not sure.
Explain is the previous account. But it was big for me.