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Second time LogicMonitor customer
December 11, 2020

Second time LogicMonitor customer

Zack Dietz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor as our infrastructure monitoring platform across our 7 plants, 7 logistics facilities, 50 remote sites, and AWS/Azure hybrid cloud environments. LogicMonitor gives us a single pane of glass to view all of our infrastructures; from legacy hardware to bleeding-edge cloud resources. LogicMonitor also provides excellent default thresholds and alerting behavior, giving us huge gains in time for resolution compared to our previous toolset.
  • Cloud native service monitoring: Easy to setup and just works. Any service, any public cloud.
  • Legacy hardware monitoring: Just as good at monitoring that 25-year-old ERP HP-UX system as the latest cloud-native tool, all in one pane of glass.
  • Redundant collectors out of the box allow us to perform maintenance and not lose monitoring insight.
  • Support is outstanding. Just top notch.
  • The UI is not always consistent, particularly the enforcement of the 'better' alerts pane.
  • Spend even more time on your 'troubleshooter' data sources to identify monitoring collection issues; granted this has come a long way in the last year.
  • SSO integration using AD groups is not easy, requires custom integration work.
  • Our TTR for critical incidents is much faster thanks to LogicMonitor's default thresholds.
  • The amount of downtime we've avoided in the last quarter has already paid for the toolset. Hard to find a faster ROI than that.
  • We've been able to rapidly pivot to a more cloud-centric model knowing that we have effective and reliable monitoring coverage.
We migrated away from SolarWinds in favor of LogicMonitor. There was really no comparison in terms of the feature set. SolarWinds is a legacy piece of software that is clearly stagnating and preying on the inertia of large organizations. LogicMonitor's active development continued deployment of new features, and willingness to go back and fix legacy issues really set the product apart.
This isn't even worth talking about. LM support is outstanding and always has been. Their team is based in the first world and can rapidly understand, troubleshoot, and resolve extremely complicated issues. They are clearly engineers of the tool, not just a support department. I cannot remember a time a support incident was not resolved on the first contact.
We have 7 plant locations with VMware stacks, 2 datacenters running hyper-converged clusters, 7 sites with redundant network connectivity for ~50 users, and 50 remote sites with 5-10 users each. We also have a significant AWS EC2, S3, RDS, and serverless presence, and run O365 and some Azure-native applications. We have ~300 addressable resources in monitoring, with another 300 cloud-native resources.
LogicMonitor's onboarding process is smooth. Typically you would have an engagement with professional services to walk through the tool and have assistance onboarding select devices. The support portal has excellent documentation on adding third party environments like AWS and Azure into the platform. Additionally, the ability to setup NetScans to automatically enroll devices is welcome.
Well suited for orgs using a hybrid cloud model. Really shines in the 100-5000 device realm. Too expensive for smaller shops. Fully documented API allows for custom integrations with CMDB or external ticketing tools, which makes IT management much easier. Customizable data sources allow you to collect any arbitrary metric and action appropriately. This has business use.