Microsoft Power BI - a solid choice for data visualization and a great add to the Microsoft Suite

Overall MS Power BI is easy to use, although there is a learning curve in terms of setting up a dashboard, but in terms of users using the dashboard and being able to trend the data appropriately, it's fairly intuitive. Also easy to give users access and fairly straightforward to connect to data sources and set up data refresh. The only downsides to usability is that there are some constraints with the type of visualizations and how they need to be laid out in the dashboards.

Haven't used the support team a lot, but the time I reached out with a query, the response was timely and they were able to let us know that the feature we were looking for did not exist currently but may exist in a future release which helped us to move on.

Well suited to scenarios where you're connecting to data sources such as MS SQL Server and need to be able to automate the display of data under a common set of repeatable filters and plots. Also great for organizations already within the MS ecosystem since you can integrate with MS Teams, etc.
Less well suited if you need more flexibility and dynamic changes around your visualizations. MS Power BI dashboards are more rigid and less suitable for cases where you want to use the dashboard to dynamically drill into your data and slice it multiple ways quickly.