Item: MindTouch
Rating: 10
Author: Paul Herzog

Use Cases and Deployment Scope

We are currently use MindTouch to house internal process documentation, external facing content for third party affiliates, and customer facing content as well. We have draft contributors set up on each internal team responsible for content creation. MindTouch is a great place to store all of our internal processes to ensure they aren't spread across emails and multiple cloud drives.

Pros and Cons

User friendly
Custom branding to match our corporate site
Search functionality is excellent
Content feedback and content analytics helpful for ensuring quality content

Tables are static and can be tricky

Return on Investment

Faster operational cycle times
Quicker ramp up period for new hires

Alternatives Considered

MS SharePoint

Much more user friendly. Better search. MindTouch contains built in content analysis. Customer support and onboarding from MindTouch far exceeds SharePoint.

Other Software Used

QuickBase, Salesforce Service Cloud, Basecamp

Likelihood to Recommend

MindTouch is well suited to replace emails for sharing process documentation, job aides, etc., as you are able to version track and ensure that employees are getting the most up to date information.

MindTouch cleaned up our documentation nightmare!

Software Version

Overall Satisfaction with MindTouch