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Great outcomes and productivity,needs improvements on integrations.
Updated June 25, 2022

Great outcomes and productivity,needs improvements on integrations.

Pedro valido | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Alignment between stakeholders pinpoints exact problem statements Create and designs the vision learning from errors being able to understand which framework(s) exist to solve specific situations: strategy, planning, project management, etc Increasing focus around specific topics without the “face to face” logistics and nonproductive time to achieve outcomes.
  • Stakeholders management.
  • Project kick off.
  • Go to Market strategy.
  • Team formation.
  • Frames (creation and moving across the board).
  • Moving across the board (UX).
  • Selecting topics for voting creation.
  • Change the order of presentation of frames when “projecting/presenting” mode (by frames).
  • Apps integrations/automations.
  • Reduction of face to face meetings by 50%.
  • Increase on contributions per person and per hour by 200%.
  • Reduction of time to outcomes on specific issues by 80%.
  • Capability to work asynchronously (we did not have a way to do so before).
  • Productivity increase by 30% by removing blurry areas quickly.
Difficult to understand which billing plan to choose (not clear at the beginning how to calculate users, not clear the difference between consultant and enterprise plans - other than SSO)- very little support to what is possible by using Miro: it is more functionalities based rather than industry/role/business issues based.
Integrations are the worse part: although there are more than enough possibilities, I had a hard time integrating excel (was redirected to Zapier, where it took me a heck of a lot of time to understand how it works). The same is true for other integrations that I had expected to be much easier…and no user-Friendly support available!
Miro provides the fantastic opportunity to work remotely, which has been instrumental to being more inclusive, and focused and stopping wasting time/travel costs. So we can start and collaborate on new projects more quickly and easily, no doubt. the challenge has been to integrate outcomes of workshops with other apps (Office365, planner, Trello, and so on) in an easy, automated manner. So Miro is a great tool but then tends to remain a “stand-alone, unintegrated” app…

Do you think Miro delivers good value for the price?

No

Are you happy with Miro's feature set?

No

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

No

Would you buy Miro again?

Yes

Miro is more user-friendly (after a difficult 2 weeks of getting used to it), provides more/better templates (Miroverse is great!), and allows for quicker outcomes. However, when comparing desktop apps it is behind the same apps. The cloud-based version is quite fast, although sometimes we feel an occasional connectivity issue here and there.
Miro is well suited to gain time and start a “good enough” framework using existing templates (bravo for Miroverse!) as a starting point. Then, it is quite lengthy (and difficult from a pure practical user experience) to understand functionalities customize/tweak existing templates to suit specific needs, and create and/or merge different frameworks into the same board. It is also difficult to move frames within the same board.