I don't hate Monday
August 10, 2023

I don't hate Monday

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

The business I work for uses monday.com to organize a variety of projects between different apparel companies. The versatility of monday.com allows us to keep our work flow easily understandable through customized charts based on our clients' needs. For example, some of our clients want raw goods and others need their items taken through the whole production process which leads to vastly different information needs. monday.com lets us customize our clients' boards to how far in the process they go and even create personalized dashboards for quick overviews of the week's incoming projects. From there, we can use the easy automation tools to make sure the right person is assigned to the project at the right time so they are only alerted when their task is coming up. Even the client interactions are easier since if they have a question related to a product they need to stay on top of, they can check out their board! Thanks to so many easy to use tools we're able to cut down on superfluous status meetings and updates to focus on keeping our clients happy with increased punctuality.
  • Create understandable charts
  • Easily communicate product development updates to clients
  • Alert everyone involved to any changes in timeline or specification
  • Keep track of products throughout the manufacturing process
  • Alert customers to errors before they become delays
  • Keep projects organized
  • I would like to be able to see statistics based for who's updating product entries to know if someone is the only one doing it
  • I would like to be able to disable filters without having to reset all of them
  • I would like the ability to see my last few actions and revert one or all of them just in case I send something to the wrong board
  • We can avoid superfluous meetings to update team members and clients on projects
  • Easily viewable deadlines helps employees prioritize their assignments
  • Cut Tickets and Packing Slips are easier to make through exporting board items to Excel
I gave monday.com a rating of 9 because everything seems to work as it should, but there are things that can be improved. Automations are easy to set up and understand, but granting employees permissions to modify ones created by other users can be a hassle. Thankfully, the company always seems to be improving the program to make it an increasingly beneficial service.
I'm giving the service a 1 because when I have needed customer support I have wound up in seemingly endless loops of FAQs and forum posts. Maybe the quick response button is something my boss can access and I can't see, but Google searches have helped me troubleshoot more than in-program options have.
monday.com does what it offers effectively, efficiently, and clearly. I have few issues with the program, but tons of praise. I have used the program for over 3 years and can only remember the service going down twice. Before I leave on Friday, I know that monday.com will be ready for me to log in and plan my next week.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

I think monday.com is excellent for:

-Sending project updates to multiple companies and departments at once
- Keeping track of where a project is or is supposed to be
- Sending images of discrepancies to the right people so issues can be fixed ASAP
- Finding out who modified entries through its history features
- Setting up automations that alert people as their part is needed on a project
- Transferring information from a board into a packing or cutting list

In my experience, monday.com has issues if:
- People in the organization don't communicate or update their board as they finish

monday.com Feature Ratings

Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
10
Team Collaboration
8
Support for Agile Methodology
Not Rated
Document Management
5
Email integration
5
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
5
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated