Item: monday.com
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

monday.com plays a pivotal role as one of our key tools. It serves as an essential platform for efficiently organizing our clients' portfolios and meticulously documenting all interactions with prospects and leads. The system's capabilities in generating comprehensive reports and facilitating data analytics are particularly advantageous, given its seamless capacity to transfer data to various other applications. The incorporation of automation features significantly enhances our team's organizational efficiency. Furthermore, the integration functionality proves to be invaluable, enabling streamlined processes and expediting tasks.

Pros and Cons

Allowing the users to customize the boards based on the company's needs
Allowing the users to automate functions to help the users monitor or track the activities done
Integration makes it easier for the users to interact with the prospects and leads

The quick search button is not immediately visible on the main page.

Return on Investment

More efficient task completion, because of better tracking through monday.com, which saves us time, thus saves us money paid per hour to employees

Usability

The templates with automated features and integration are user-friendly. They are easy to understand and useful to the nature of our work.

Support Rating

Our company also has a dedicated person who interacts with the Customer Success Manager.

Reliability & Availability

There were instances when the team is experiencing latency on the tool or sometimes the automation doesn't work. This of course affects the team's productivity negatively but we understand that there are systems maintenance from time to time.

Key Insights

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Propertyware, Intuit Field Service Management, powered by Corrigo

Likelihood to Recommend

In our daily operations, managing a high volume of prospect and resident calls can be quite challenging to oversee effectively. However, monday.com proves to be an invaluable solution by aiding us in systematically organizing these interactions on a daily, weekly, and monthly basis. Through this platform, we effortlessly identify required actions for each account, driven by the tags we've assigned to them.

This tool significantly enhances cross-departmental communication, as it allows us to pinpoint specific individuals or departments relevant to each task through tagging. The seamless collaboration it facilitates ensures smooth coordination across various teams.

Undoubtedly, monday.com holds a pivotal role within our company. As we manage a substantial portfolio comprising thousands of properties, it serves as an indispensable tool for meticulously overseeing interactions and maintaining accountability across the board.

Consumer Service Review

Overall Satisfaction with monday.com