Good value for the money and great service.
August 26, 2023

Good value for the money and great service.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

Flexibility and reliability, can use it anywhere needed, easy to manage and setup.

Outstanding customer service, especially via chat, fast response and they managed to always solve my problems quickly and swifly.

One of the less expensive on the market, very satisfied of the service.

You can rely on them.
  • Add extensions is a breeze.
  • Can use variety of software phones on Windows
  • Works well with iOS and android.
  • Very customisable.
  • Nextiva one software could use some stability improvement.
  • Managers need more control over security features.
  • A graphical callflow (flowchart style) config page would be nice.
  • Portability.
  • Reliability
  • Ease of setup.
  • Less administration than a local Asterix server.
  • Less downtime
  • Long distance fees.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Microsoft Office 2016 (discontinued), KeePass, Brave
Very well suited for home office, it was a life saver during the pandemic, employees just had to bring their deskphone home and all was setup ready to use.

Was very satisfying management wise.

Call quality and sound are very good where ever you are.

It's a setup and forget.

Nextiva Feature Ratings

Hosted PBX
9
Call reports
9
Directory of employee names
9
Answering rules
9
Call park
9
Call screening
9
Message alerts
9
Audio conferencing
9
Instant messaging
6
Mobile app for iOS
9
Mobile app for Android
9