Best Communication Software
September 18, 2023

Best Communication Software

Norman Serrano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

I've been using this incredible tool for the almost 1 year, and I can't express enough how much it has transformed the way I work. The ease of use is absolutely unparalleled, making it a staple in my professional life. But what's even more impressive is its adaptability – in my opinion, it seamlessly accommodates both small teams and large corporations, making it a must-have for any company, regardless of size.
  • Messaging
  • Mobilty
  • Call Forwarding
  • Taking Notes
  • Excellent Customer Service
  • Systems Slow Down
  • Automatic Log Out
  • Repeatable Sign In
  • Messaging
  • Mobility
  • Notes
  • Customer service
  • Customer Increase
  • Communications Clear
  • Messaging
I was amazed because we are using a virtual phone to call and message our patients and clients.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Well. whenever I am speaking with a patient or a home health. Sometimes, line are not clear but in total, end of the day, business is flourishing.

Nextiva Feature Ratings

Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
8
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10

Using Nextiva Business Phone Service

50 - Business Development, Customer Service