Item: Nextiva
Rating: 9
Author: Alex Stultz

Use Cases and Deployment Scope

We use Nextiva for all our phone services, both inter-store and for outgoing calls with customers. The service allows us to answer multiple calls and transfer to different sections with ease as well as a robust messaging system that transcribes calls.

Pros and Cons

Clarity
Reliability
Call waiting/transfer

System can drop intermittently
The cords get tangled and must be replaced fairly frequently
More streamlined transfer process

Return on Investment

Organization of messages has allowed for an easy way to catalog and respond in a timely matter to all messages we receive
Call waiting allows for managing busy times while still offering customers attentive service

Alternatives Considered

Our office switched because we needed more phone lines to be available and we needed those lines to all be active simultaneously. We also switched from a voicemail system to Nextiva's automatically transcribed email messages.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

In our case, Nextiva has excelled in handling incoming customer calls, which is the bulk of our particular use case. It is absolutely well suited for managing multiple phone lines in the same building, which we require, and making it relatively easy to transfer calls, or park them for someone to attend when available.

I would imagine in a case where a single phone was only necessary, it wouldn't be an ideal case, as this system seems to function best with multiple points.

Reliable Phone Service with Excellent Feature Suite

Software Version

Overall Satisfaction with Nextiva Business Phone Service