Nextiva Business Phone Service for small business VOIP
November 25, 2023

Nextiva Business Phone Service for small business VOIP

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

We dropped Verizon (MCI) in favor of Nextiva Business Phone Service. Customer service is worlds better now. We get precise, personal responses to all inquiries without the aggravation. Product options, controls, and customization are infinitely better than with Verizon. Plus, we can expand services as need be at any time without the heartache we experienced with Verizon.
  • Responds to technical questions
  • Resolves account billing issues
  • Provides personal attention
  • Neophite users benefit from more "hand holding"
  • We lowered operating costs by over 50%
  • We were able to contact customer service without holding
  • We have saved hours of employee time seeking information
Nextiva Business Phone Service serves small business needs much better

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Account users need a solid internet connection. There are no landline options.

Nextiva Feature Ratings

Call reports
10
Directory of employee names
10
Answering rules
9
Call recording
10
Call park
10
Message alerts
10
Video conferencing
10
Audio conferencing
10