New User Experience
December 06, 2023
New User Experience
Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Business Phone Service
Overall Satisfaction with Nextiva Business Phone Service
My company recently switched from another phone provider to Nextiva. The experience thus far has been much better than our prior service. During the changeover, they were patient and understanding with us during the change and worked at our pace. Customer service is quick to respond and very helpful. If I need assistance, they will walk me through it and email me videos or instructions on how to do it, if I ever need to do it again.
- Assistance
- Customer Service
- Communication
- Nextiva App
- Walk-thrus on the Nextiva App (explanations on different terms and how to do things)
- A video manual for use of each model phone
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes