Item: Nextiva
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We recently adopted a remote situation and wanted to have a smooth transition for our staff. That meant implementing a new phone system. Nextiva has done a great job of being implemented however, we do have some small bug errors. We use it daily to reach our members and make phone calls to contacts.

Pros and Cons

Ease of phone tree set up and editing
helping you get all set up
basic calling system

Better app troubleshooting. I have had different difficulties that have not been addressed.
More support
Ability to delete phone messages on the app

Return on Investment

Being able to make timely calls
Being able to receive calls to the correct person to return the call
Makes sure we remain accessible

Alternatives Considered

This is our first app phone. We have never used another service other than desk phones. Nextiva does a great job of letting their users change the flow or make updates themselves.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

The set up process was great. They broke down the phone tree process and helped add it to our line. They were very communicative in the beginning and made sure our number was ported over. The only thing that I have consistent issues with is the app. At first, I was unable to make calls from the app, which I quickly learned your phone must be updated at all times. Now, I am having issues with deleting our voice messages. Our staff typically use the phone, so being able to delete messages is crucial for staying on top of them. Unfortunately, we are all unable to unless we use the desktop.

Three Month of Use and Here's Our Experience

Software Version

Overall Satisfaction with Nextiva Business Phone Service