Item: Nextiva Contact Center
Rating: 10
Author: Jesse Reyna

Use Cases and Deployment Scope

We currently use Nextiva Contact Center to provide Customer Support for our products. From supporting our B2B Customer Accounts right to providing Consumer Support for those that purchase our products from our Customers.

Nextiva Contact Center allows us to provide a dedicated team experience to our customers by routing our calls via their DNS numbers or the geographic location where they reside. Hence, they talk to a familiar voice all the time.

Nextiva has been an excellent VOIP provider with a call center product they support and manage versus relying on a third party or integrations to make it work seamlessly.

Pros and Cons

Call Routing
Ease of Use
Technical Support

Return on Investment

Provide better support for our Customers.
It allowed us to optimize the way we handle our calls.
Absolute Value compared to other providers who provided these services at a higher cost.

Alternatives Considered

Momentum, Fuse and RingCentral Contact Center

Nextiva provided these contact center features out of the box compared to the other providers we compared with that required either an integration with another third party provider or at a higher cost.

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Other Software Used

Microsoft Teams, Nextiva vFAX, Nextiva Business Phone Service

Likelihood to Recommend

Nextiva Contact Center is well suited for businesses that need to support a Call Center. They have functionality that greatly helps reach the desired outcome backed by a support team that can understand the business use case and apply it to the proper configuration one desires.

Nextiva VOIP Contact Center is good for Business

Software Version

Overall Satisfaction with Nextiva Contact Center