Increased productivity with Nextiva
February 07, 2024
Increased productivity with Nextiva
Score 10 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with Nextiva Contact Center
We have multiple departments with inbound and outbound needs. The complexity is added when we segregate the outbound numbers for different chapters in our organization and then further segregation to departments and then individuals. The call routing in groups and locations is working flawless for us. We have seen an increase of productivity by approximately 27% after adapting the solution.
- Call Monitoring
- Call Routing
- Dashboard
- Reporting
- Analytics
- Interactive Reporting can be enhanced a little bit more
- A good room to enhance the scheduled reporting
- Feature to auto schedule a missed call based on custom filters
- We have seen a good growth in productivity after adapting to this solution. Specially for the inbound calls management
- Call recordings are great help, easy to trace, easy to manage
- ACD works great, more control will be awesome
We had a lot of trouble with previous provider, we were loosing calls and eventually loosing business and business opportunities. Our customers and prospects always had a complaint that our numbers are either silent or are not being answered. On the other hand, we had almost no visibility of what we are missing.
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
Yes
Did implementation of Nextiva Contact Center go as expected?
Yes
Would you buy Nextiva Contact Center again?
Yes