Item: Nextiva Contact Center
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Nextiva VoIP Call Center as a team to route incoming calls and split those up between everyone. It works great splitting that work up and making sure we don't miss any touches with our customers. We use this to field around 30-50 calls a day and it works great!

Pros and Cons

Call Routing
Splitting Call Responsibilities
Making sure we don't miss customer calls

Adding working hours for each user
Ability to clear missed calls/VM without individually clicking on them
Less sign outs in the app

Return on Investment

Made it easy to prioritize incoming calls
Easy to split call responsibility
Less missed calls from customers

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Other Software Used

HubSpot CRM

Likelihood to Recommend

I think Nextiva VoIP Call Center is useful for any situation where a team is fielding calls from a single number. Customer support lines are the perfect use case, and that's what we use it for. It makes it super easy to make sure we don't miss anything and every customer that calls in gets support.

Perfect VOIP Solution

Software Version

Overall Satisfaction with Nextiva VoIP Call Center