Great site
June 18, 2021
Great site
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
My company currently uses NICE CXone to track calls that are coming in. We can also see when our colleagues are currently on a break, which helps us to figure out our own schedules. This company helps us to be a lot more organized, keep track of how many calls are coming in, and make sure that we are not taking a break at the same time as too many others.
- Great format
- Easy to use
- Helpful at accomplishing goals
- It would be nice if you could organize workers by what they are currently doing; examples: meetings, breaks, etc.
- Helpful to reach clients
- Important for increasing sales
- Allows great workflow
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes