Optimize your day
October 30, 2021
Optimize your day
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is being used to contact not existing customers to bring as many businesses as we can, such as retrieving information for phone, address, and name of potential customers or customers who were part of the company before, reviewing stats, interactions with clients, and setting tasks. The only problem I noticed is with the callback process, there is not a lot of control and modifying info when you weren´t able to reach a customer after several attempts.
- Auto Dial.
- 360 view of what you're doing and done.
- Detailed information.
- Help tool.
- Easy access and friendly usage.
- Callback handling and process.
- Communication with peers and superiors.
- Hours worked record.
- More ratio on contact clients.
- More organized data of stats.
- A lot of lead passes.
This is a way to optimize the contact of our clients such as providing us more info and view of targets, stats, and client info its a more organized way to get in touch with potential clients.
Yes - We replaced for Ring Central, practically was for getting more view of our calls and contacts provided with more tools and more easy to find and use.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes