One of the best for communication.
November 01, 2021

One of the best for communication.

Carlos Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

It is being used by the whole organization, no problems since now, Our company is dedicated to telemarketing, we have life insurance, cars insurance, medicare, etc. Since the change to NICE CXone, it's been easier for us, since we don't need VPN to connect, 10/10 for your application because it gives us a lot.

Pros

  • Can Hear Customer Clear.
  • Customer Can Hear me Clear.
  • No Lag, Crash or Freeze.
  • User Friendly.

Cons

  • On Transfer Call.
  • The Button for Skills it's a little bit confusing.
  • Schedule.
  • Investment
  • Quickness
  • Efficiency
I've been working with customers services apps and without a doubt, this is one of the nicer apps out there, easy, friendly, efficient, even easy to call another department. Just keep updating the app and it will survive a long road without the app dying. Keep up the good work.
Yes - VPN, Forticlient. Car, stars, mail, uptime, and I don't know what else, we had a lot of problems with VPN and connection but now it's cool. Join loc, Felix, almond, but most of the time programs that I didn't even know, apps that were created by an IT guy.

Do you think NICE CXone Mpower delivers good value for the price?

Yes

Are you happy with NICE CXone Mpower's feature set?

Yes

Did NICE CXone Mpower live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone Mpower go as expected?

Yes

Would you buy NICE CXone Mpower again?

Yes

More suited would be Telemarketing, Customer Service, Offices, and even business but it could lack on meetings, reunions, and its understandable Na1.Nic3 wasn't created for that purpose, I'm sorry about my English, my main language is Spanish, We are using Windows 10 64 bits, personal internet it is 100-120 Mbps.

NICE CXone Mpower Feature Ratings

7.5
Agent dashboard
9
Validate callers
10
Outbound response
7
Call forwarding
7
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
6
Interactive voice response
8
REST APIs
9
Call scripts
5
Call tracking
6
Multichannel integration
7
CRM software integration
8
7.6
Inbound call routing
7
Omnichannel inbound routing
5
Recording
8
Quality management
7
Call analytics
7
Historical reporting
8
Live reporting
7
Customer surveys
9
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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